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Welcome to our Question & Answer PageThis page consists of questions that we hear often. Hopefully the answers to these questions well help you in you daily business. If you have questions that are no answered on this page, please feel free to call our office or use the email form at the bottom of this page, and someone will contact you shortly.
Q) I have never imported before and I have a shipment arriving next week? What do I do?
A) Its very simple. Just follow the instructions below, or go to entry process:
- First we must have power of attorney. You can call us and we will prepare one for you, or you can download it, complete it, and send us a copy.
- Do you have a customs bond? An import bond is required by Customs.
- Send us copies of your invoice, packing list, bill of lading and arrival notice. We can use copies as long as they are legible.
- Instruct us as to how the shipment will be delivered. We can provide you with delivery, warehousing, and distribution as required.
Q)What is the duty rate on product X?
A)If you would like the duty rate on a commodity, we need a specific description of the product that includes the following:
- What is the name of the product?
- What is it made of?
- What is it used for?
- What is the country of origin?
We will then do our best to classify the merchandise for you. To learn more about the classification of merchandise go to our import page.
Q) How much will is cost to ship product X from A to B?
A)Please complete our rate request form, so that we have all of the necessary information.
Q) How soon can I get my Merchandise?
A) Cambell & Gardiner is able to get your merchandise released prior to its arrival in the states. The sooner we recieve your paperwork, the sooner we can get the shipment cleared and avoid costly demurrage charges. To be safe it is best that we have atleast two business days notice prior to arrival, in the event that Customs wishes to see the documents and or examine the shipment. It is also recommended that you list your broker as the notify party on the bill of lading. This way the carrier will contact us upon arrival.
Q) I received a Courtesy notice of Liquidation from Customs, what must I do with it?
A) The liquidation notice, is sent out to notify you (the importer) that Customs has reviewed your entry summary and supporting documents, and they have made a decision about the accuracy of the entry. Click here to learn more about liquidations.
If you have any questions about importing or exporting, please send it to us in the attached email form. You will recieve a response promptly. FAQ Mail
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